Refund policy

At INDOCRAFTS ARMOURY, customer satisfaction is important to us. We take great pride in crafting and delivering high-quality handcrafted armour, helmets, gauntlets, and metalwork. Since many of our products are handmade and may also be custom-produced, please review our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 7 days of receiving the product.
  • The item must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase (order number or invoice) must be provided.
  • The item must not be damaged due to misuse, mishandling, or improper storage by the customer.
  • Returns requested after the return window may not be accepted.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Custom-made or personalized products
  • Made-to-order items
  • Wholesale or bulk orders (unless agreed otherwise)
  • Clearance or sale items
  • Items damaged due to customer misuse
  • Products altered after delivery

Due to the handcrafted nature of our products, minor variations in finish, texture, color, or dimensions are not considered defects and are not eligible for return.

3. Return Process

To initiate a return:

  • Contact us at indocraftsarmoury@gmail.com  with your order details.
  • Mention the reason for the return.
  • Attach photos (if the item is damaged or defective).
  • Wait for return authorization and instructions.

Please do not ship products back without prior approval, as unauthorized returns may not be accepted.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

If the return is due to:

Customer preference / change of mind:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.

Damaged, defective, or incorrect product:

  • We may cover return shipping costs or provide a replacement, subject to review.
  • International return shipping costs, customs duties, and taxes (if applicable) are the responsibility of the customer unless the issue is due to our error.

5. Refund Process

Once the returned item is received and inspected:

  • We will notify you of approval or rejection of the refund.
  • If approved, refunds will be processed to the original payment method.

    Please note:
  • Payment gateway processing times may vary.
  • Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges in certain cases, including:

  • Wrong item delivered
  • Damaged product received
  • Manufacturing defect

Exchange requests must be submitted within 7 days of delivery.

Replacement products will be shipped after the original item is received and verified (where applicable).

For exchange requests, contact indocraftsarmoury@gmail.com.

7. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery.
  • Provide clear photos or videos showing the issue.
  • Include your order number.

After review, we may offer the following:

  • Replacement
  • Repair (where applicable)
  • Partial refund
  • Full refund
  • Claims made after the stated period may not be accepted.

8. Order Cancellation

Orders may be canceled before dispatch.

If the order has not been shipped:

  • A full refund may be issued (subject to payment gateway deductions, if any).
  • Custom-made or made-to-order products may not be eligible for cancellation once production has started.

To request cancellation, contact us immediately at indocraftsarmoury@gmail.com.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method.
  • Contact your payment provider or bank.

If the issue persists, contact us at indocraftsarmoury@gmail.com.

10. International Returns

For international customers:

  • Return shipping charges, customs duties, and import/export fees are the responsibility of the customer unless the product is defective or incorrect.
  • Delivery times for international returns may vary.

Please ensure all customs paperwork is completed correctly to avoid delays.

11. Contact Us

For return, refund, or exchange requests, contact us:

INDOCRAFTS ARMOURY
Email: indocraftsarmoury@gmail.com
Business Address: 131, Vill. Sakoti Tanda, Meerut, 250223

We are committed to resolving issues fairly and providing the best possible customer experience.