Shipping policy

At INDOCRAFTS ARMOURY, we are committed to delivering your handcrafted armour, helmets, gauntlets, and metalwork safely and efficiently, no matter where you are in the world. Since many of our products are handcrafted and made with precision, shipping timelines may vary depending on the product type, customization requirements, and destination country.

Please review our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 48 hours after payment confirmation.

Please note:

  • Processing time includes order verification, quality inspection, packaging, and dispatch preparation.
  • Custom-made or bulk/wholesale orders may require additional production time.
  • Orders are processed only on business days (excluding weekends and public holidays).

If there is any delay in processing your order, we will notify you via email.

2. Shipping Methods Available

We offer domestic and international shipping through trusted courier and logistics partners.

Shipping methods may include:

  • Standard International Shipping
  • Express International Shipping
  • Air Freight (for urgent wholesale orders)
  • Bulk Cargo Shipping (for large wholesale shipments)

Shipping carrier selection depends on:

  • Destination country
  • Package size and weight
  • Delivery urgency
  • Customs requirements

Our shipping partners may include DHL, FedEx, UPS, India Post or other reliable logistics providers based on availability.

3. Delivery Timeframes

Estimated delivery timelines:

Domestic Orders (India)

Estimated delivery:** 7-14 Days**

International Orders

Estimated delivery:** 14-28 Days**

International delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Import regulations
  • Local courier operations
  • Seasonal demand or global shipping conditions

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated based on:

  • Product weight
  • Package dimensions
  • Delivery location
  • Shipping method selected
  • Final shipping charges will be displayed at checkout before payment.

For wholesale or bulk orders, shipping charges may be quoted separately.

5. International Shipping

We proudly ship worldwide and primarily serve customers across the United States, Europe, and other international markets.

For international orders:

  • Customers are responsible for any customs duties, import taxes, VAT, or clearance fees charged by their country.
  • Customs policies vary by country and may affect delivery timelines.
  • We are not responsible for customs delays once the package has left our facility.

It is the customer's responsibility to understand local import regulations before placing an order.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link

Tracking information may take 24-48 hours to become active after dispatch.

Customers can use the tracking link to monitor shipment progress.

7. Delivery Issues and Delays

While we work with reliable shipping partners, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier operational delays
  • High shipping volumes
  • Incorrect shipping information provided by the customer

In case of delays:

  • Please allow additional transit time.
  • Contact the shipping carrier first using your tracking details.
  • If further assistance is needed, contact us at indocraftsarmoury@gmail.com.
  • We are not responsible for delays caused by external shipping carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect shipping information is provided:

  • Delays may occur.
  • Additional shipping charges may apply for reshipment.
  • We are not responsible for lost packages due to incorrect customer-provided addresses.
  • Please review your shipping details carefully before placing your order.

9. Lost, Damaged, or Missing Packages

If your order arrives damaged or is lost during transit:

  • Contact us within 48 hours of delivery or expected delivery date.
  • Provide your order number and supporting photos (if damaged).

We will work with the shipping carrier to investigate and resolve the issue.

Resolution may include:

  • Replacement
  • Partial refund
  • Full refund (subject to investigation)

10. Wholesale and Bulk Shipping

For wholesale and bulk orders:

  • Shipping timelines may differ based on production quantity.
  • Freight options may vary.
  • Shipping quotes may be customized based on order volume and destination.

For wholesale shipping inquiries, please contact us directly at indocraftsarmoury@gmail.com.

11. Contact Us

For shipping-related questions or assistance, please contact us:

INDOCRAFTS ARMOURY
Email: indocraftsarmoury@gmail.com
Business Address: 131, Vill. Sakoti Tanda, Meerut, 250223

We are happy to assist you and ensure your order reaches you safely.