Terms of service

Terms of Service

Welcome to INDOCRAFTS ARMOURY. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • You will use this website only for lawful purposes.

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Terms

To access certain features of our store, you may be required to create an account.

By creating an account, you agree that:

  • The information you provide is accurate and complete.

  • You will maintain and update your account information.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Product Information and Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Handmade and handcrafted products may have slight variations in finish, texture, dimensions, or appearance.

  • Product colors may vary depending on screen settings and photography.

  • Certain products may be custom-made or made-to-order.

We do not guarantee that product descriptions or website content will always be error-free, complete, or current.

We reserve the right to correct errors at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are listed in your local currency unless otherwise specified.

By placing an order:

  • You agree to pay the listed price, applicable taxes, shipping charges, and any additional charges disclosed at checkout.

  • Payment must be completed before order processing begins.

We reserve the right to:

  • Change product prices at any time without prior notice.

  • Cancel orders in the event of pricing errors or technical issues.

Payments are processed securely through third-party payment processors.

We do not store complete payment card details.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

All orders are subject to:

  • Product availability

  • Payment verification

  • Fraud prevention checks

  • Operational feasibility

We reserve the right to:

  • Reject any order

  • Limit quantities

  • Cancel suspicious transactions

If an order is canceled after payment, a refund will be processed according to our refund policy.

6. Custom Orders and Wholesale Orders

Custom-made and wholesale orders may be subject to separate pricing, timelines, and production terms.

For such orders:

  • Specific terms may be communicated separately.

  • Advance payments may be required.

  • Production timelines may vary.

Custom products may not be eligible for returns unless defective or damaged.

7. Shipping and Delivery

We aim to process and dispatch orders within 7 business days unless otherwise stated.

Shipping timelines depend on the following:

  • Product availability

  • Manufacturing time

  • Shipping destination

  • Carrier performance

  • Customs clearance (for international orders)

Please note:

  • Delivery timelines are estimates only.

  • Delays may occur beyond our control.

  • International customers may be responsible for customs duties, taxes, and import fees.

Risk of loss transfers to the customer upon delivery to the shipping carrier or upon successful delivery, depending on applicable law.

8. Returns and Refunds

Returns and refunds are governed by our Return Policy.

General conditions may include:

  • Return requests must be made within 7 days of receiving the order.

  • Products must be unused and in original condition.

  • Custom-made products may not be returnable.

  • Shipping charges may be non-refundable unless the return is due to our error.

Refund timelines may vary depending on payment providers.

For return assistance, contact indocraftsarmoury@gmail.com.

9. Intellectual Property

All content on this website, including but not limited to:

  • Product images

  • Logos

  • Text

  • Graphics

  • Designs

  • Product descriptions

  • Branding materials

is the property of INDOCRAFTS ARMOURY and protected under applicable intellectual property laws.

Unauthorized use, copying, or distribution is prohibited.

10. Prohibited Uses

You agree not to use our website or services for:

  • Illegal activities

  • Fraudulent transactions

  • Harassment or abuse

  • Uploading malicious software

  • Violating intellectual property rights

  • Attempting unauthorized access to our systems

  • Interfering with website operations

  • Providing false information

Violation of this section may result in account suspension, legal action, or both.

11. Limitation of Liability

To the maximum extent permitted by law, INDOCRAFTS ARMOURY shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Business interruption

  • Loss of data

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

We are not liable for delays or failures caused by events beyond our reasonable control.

12. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis unless expressly stated otherwise.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Uninterrupted access

  • Absolute product uniformity in handcrafted items

Except where legally required, all implied warranties are disclaimed.

13. Indemnification

You agree to indemnify and hold harmless INDOCRAFTS ARMOURY, its owners, employees, affiliates, and partners from claims, damages, losses, or expenses arising out of:

  • Your misuse of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Violation of third-party rights

14. Force Majeure

We shall not be liable for delays or inability to perform obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • War

  • Strikes

  • Supply chain disruptions

  • Shipping carrier issues

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to these Terms, our website, or our services shall be subject to the exclusive jurisdiction of the courts located in Meerut, India.

16. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes will become effective immediately upon posting on the website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Contact Information

For questions regarding these Terms, please contact:

INDOCRAFTS ARMOURY
Email: indocraftsarmoury@gmail.com
Business Address: 131, Vill. Sakoti Tanda, Meerut, 250223